Some customers use special, mostly smaller, keyboards with combined keys. Or some machines turn OFF Num Lock by default, but it's needed to be ON to add number to the software, like as for the Asset tag. 

For this it is possible to have a script running prior to the GUI to start that will turn on or off the Num Lock key. 

Follow below steps to set this up:

1. Create a text file named pre-wd.txt 

2. Open the file and add below text to it


    setleds +num

Note: +num turns it on, -num turns it off. 

3. Save the file as 

4. Place the file in the ISO or on the USB. 


If you have any issue during the setup of the software, config files or anything else, please contact us via one of below options. 


|  Email us  |  Submit a ticket  |  Give us a call   |


Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option.