When booting a client it can happen you get an error as shown below. 

   "Succeed to download NBP file.

Fetching Netboot Image

Welcome to GRUB!"

This can be solved by going in to the machine BIOS and change the Boot mode from UEFI to Legacy mode. You can find this on the "boot" tab.  Save the setting and reload the software. 

If this article was not helpful and more help is needed please contact us via one of below options. 


   |   Email us    |   Submit a ticket   |   Give us a call   |


Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 


When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.