If you connect a device and this device is detected and shown on screen as it should be, but fails when you start the process, this might have to do with the database connection. 

If you have the mobile software connected to a database it could be that a wrong database 'dialect' might be set. Please send your database type to support@global-emea.com so we can verify this. 

Supported databases for WipeDrive are Microsoft SQL, MySQL and PostgreSQL. 

If this article was not helpful and more help is needed please contact us via one of below options. 


          |   Email us   |   Submit a ticket   |   Give us a call    |


Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 


When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.