If you're facing some issues with the detection of PCI M.2 NVMe Drives in machines you might need to change the BIOS settings to AHCI mode. Changing this setting found under something like: Storage > Storage Options > SATA Emulation

Save the changes, restart the machine and boot the software.

Example of the BIOS settings:

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When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.