To have USB drives detected and be able to be wiped please make sure below settings are set as in this example. It would be easier to boot from a USB. 

#only-usb-drives=true

#ignore-usb-drives=true

#ignore-usb-boot-drives=true

#ignore-windows-drives=true

log-removable=<tag filename>

allow-non-tagged-removables-to-be-wiped=true

At the place of <tag filename> you have to define a filename that will be reconized by the software so it will not wipe that stick. If you use the bootable USB stick you can use the wd-options.cfg as tag. If you use another key just create a tag.txt file and use that. 

log-removable=wd-options.cfg

or

log-removable=tag.txt

Some additional settings: 

use-write-same=true

solid-random=true

If you need more information, please contact us via one of below options. 

   |   Email us   |   Submit a ticket   |   Give us a call    |

Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option.