As download to this page you can find various mobile profiles.

Those can be uploaded in the mobile software. It will work via the following options:

Go to settings >> Volume >> Diagnostics >> Manage profiles >> Import profiles. 

Than select the profile you would like to upload. 

What's different in the profiles. 

AUTO: this has only the automated tests in it

No SIM: this has all major test but does not need a SIM

SIM: this has all major test and does need a SIM. 

Profiles are the same for iOS and Android.

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Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 


When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.