It can happen that the software drops back to the command line. This can happen while it is booting the software or straight after the wipe. Those 2 have 2 different causes.
>> Software drops to command line before booting/loading the software.
There might be an error in the wd-options.cfg file. In most cases it will show an error why it has failed to boot, like in below example.
Change the setting in the wd-options.cfg file and the software should boot normally.
>> The software boot, the drives are wiped but right after the wipe the software drops to the command line.
There is a setting in the wd-options.cfg file that might cause the error: reduced-prompting=true
Add the #-sign back in front of this command.
If this article was not helpful and more help is needed please contact us via one of below option.
Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option.
When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.