It can happen that the software drops back to the command line. This can happen while it is booting the software or straight after the wipe.  Those 2 have 2 different causes. 


>> Software drops to command line before booting/loading the software.

There might be an error in the wd-options.cfg file. In most cases it will show an error why it has failed to boot, like in below example. 


Change the setting in the wd-options.cfg file and the software should boot normally.


>> The software boot, the drives are wiped but right after the wipe the software drops to the command line. 

There is a setting in the wd-options.cfg file that might cause the error: reduced-prompting=true

Add the #-sign back in front of this command. 


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Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 

 

When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.