In case no Licenses key is available or no licenses are on this key and no cloud connection can be made we do offer a 'offline activation' as backup. 

For this you'll need a mobile phone with internet access or a laptop/computer with internet access. The mobile is the best option. 

Boot the software as normal up on till it gives below screen. 

Here in the buttom you can find the link to the "offline activation"

Once selected you can go to the default page and change setting, check drive, make changes if needed and/or just start the wipe. If you do so it will show below screen

Once scanned the QR you should get a code shown on screen;

Fill in this code on the wipe drive software and you're ready to start the wipe from here. 

If this article was not helpful and more help is needed please contact us via one of below option. 


          |   Email us   |   Submit a ticket   |   Give us a call    |


Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 


When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.