WipeDrive Mobile Volume will consume 1 licenses per IMEI (or Serial number if the IMEI is not present) 

This license is set to a time limit which means you can process that same IMEI within that time frame. 


If you have a 24 Hrs plan you can wipe, diagnose or verify that device unlimited in that 24 Hrs. 

Ask your sales representative for the options we do offer in this. 

If this article was not helpful and more help is needed please contact us via one of below options. 


          |   Email us   |   Submit a ticket   |   Give us a call    |


Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option. 


When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.