In case you encounter any kind of error, issue or something is not clear please do not hesitate to contact us.
To make sure our support team can give the best and fastes support possible, please make sure you add below to the email or ticket:
- Picture(s) or video(s) of the issue and/or error.
- Clear description of the issue.
- How did you get this issue? (What happend prior to the issue)
- What did you do to get it solved yourself?
- Add your config file.
- How do you boot? (From USB or PXE.)
- Phone number / email address we can call or email in case that's needed.
Before you submit a support request please make sure you using the latest version of the software?
Here you can find the latest stand alone ISO: https://download.whitecanyon.com/wipedrive/wd-enterprise-dongle.iso Try to boot this one from an USB. Do not add/change any settings yet, just try to boot a 'clean' image to see if that helps. If this solves the issue please add this feedback to the request.
If you submit a ticket or you send us an email, please make sure you'll add enough information to get the issue clear so our support team can find the cause of it.
If you need more information, please contact us via one of below options.
| Email us | Submit a ticket | Give us a call |
Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option.