General support

All support related articles

How to get the best support?
In case you encounter any kind of error, issue or something is not clear please do not hesitate to contact us. To make sure our support team can give t...
Fri, 3 Jul, 2020 at 8:17 PM
M.2 NVMe Drive not shown
If you're facing some issues with the detection of PCI M.2 NVMe Drives in machines you might need to change the BIOS settings to AHCI mode. Changing th...
Tue, 25 May, 2021 at 10:47 AM
Force text mode
In some cases booting WipeDrive with the normal GUI is not working or might give some errors. you can fall back on text mode by selecting that from the boot...
Fri, 16 Oct, 2020 at 6:35 PM
Device does not wake up from sleep mode
If you have enabled the sleep mode option, as shown below, it might happen that the machine does not wake up after xx seconds. If you press the power button...
Tue, 20 Oct, 2020 at 3:55 PM
Licenses expired - but still valid if checked
If the software gives an error on the expiration date like "Cloud Code: Your licenses to use this product has expired" (See snip below) but your l...
Wed, 19 May, 2021 at 3:22 PM
Error: you need to load the kernel first
If you are booting WipeDrive on a machine that does support UEFI and Legacy mode it might give an error like this: error: net/drivers/efi/efinet.c:85:co...
Fri, 3 Jul, 2020 at 8:19 PM
licenses dongle
WipeDrive is able to consume licenses from a licenses key, a Dongle. We do have 2 versions; 1. 'Normal' dongle, small key, contains only the lice...
Thu, 15 Apr, 2021 at 3:15 PM
Offline activation
In case no Licenses key is available or no licenses are on this key and no cloud connection can be made we do offer a 'offline activation' as back...
Fri, 3 Jul, 2020 at 8:21 PM
Software drops to command line
It can happen that the software drops back to the command line. This can happen while it is booting the software or straight after the wipe.  Those 2 have 2...
Fri, 3 Jul, 2020 at 8:22 PM
Hard drive locked with password after the wipe
It could happen that a hard drive is locked after a wipe or if the wipe got interrupted, like due to a power cut/Empty laptop battery.  If this is the c...
Tue, 29 Sep, 2020 at 8:59 AM
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