General support

All support related articles

How to get the best support?
In case you encounter any kind of error, issue or something is not clear please do not hesitate to contact us. To make sure our support team can give t...
Fri, 3 Jul, 2020 at 8:17 PM
Force text mode
In some cases booting WipeDrive with the normal GUI is not working or might give some errors. you can fall back on text mode by selecting that from the boot...
Fri, 16 Oct, 2020 at 6:35 PM
Error: you need to load the kernel first
If you are booting WipeDrive on a machine that does support UEFI and Legacy mode it might give an error like this: error: net/drivers/efi/efinet.c:85:co...
Fri, 3 Jul, 2020 at 8:19 PM
licenses dongle
WipeDrive is able to consume licenses from a licenses key, a Dongle. We do have 2 versions; 1. 'Normal' dongle, small key, contains only the lice...
Thu, 22 Oct, 2020 at 6:51 PM
Offline activation
In case no Licenses key is available or no licenses are on this key and no cloud connection can be made we do offer a 'offline activation' as back...
Fri, 3 Jul, 2020 at 8:21 PM
Software drops to command line
It can happen that the software drops back to the command line. This can happen while it is booting the software or straight after the wipe.  Those 2 have 2...
Fri, 3 Jul, 2020 at 8:22 PM
Hard drive locked with password after the wipe
It could happen that a hard drive is locked after a wipe or if the wipe got interrupted, like due to a power cut/Empty laptop battery.  If this is the c...
Tue, 29 Sep, 2020 at 8:59 AM
Cancelled by user
If the wipe failes with message: Cancelled by user but the operator did not cancelled anything this is due to the settings. It has failed on behalf of the o...
Fri, 17 Jul, 2020 at 10:26 PM
Screen resolution mismatch
It might happen that on some models the screen resolution is incorrect. You can exit the software and give a command to change the resolution.  You exit...
Fri, 19 Feb, 2021 at 6:06 PM
The settings are not copied from the config file
If you are using the wd-options.cfg file to make the changes in the software but the software does not copy the setting, please check the below options to b...
Wed, 2 Sep, 2020 at 10:22 AM