If you connect a device and this device is detected and shown on screen as it should be, but fails when you start the process, this might have to do with the database connection. 

If you have the mobile software connected to a database it could be that a wrong database 'dialect' might be set. Please send your database type to support@global-emea.com so we can verify this. 

Supported databases for WipeDrive are Microsoft SQL, MySQL and PostgreSQL.