If the software gives an error on the expiration date like "Cloud Code: Your licenses to use this product has expired" (See snip below) but your license is still valid as checked on https://www.whitecanyon.com/check-cloud-account This might be due to an error in the BIOS time and date.
We perform a check on the date, if the date is off for too long it will be marked at expired. Changing the date as shown here in this article will solve the issue.
To fix this issue you can simply click on the date in the right top corner of the screen. From here you can change the time and date. This works for the client as well for the PXE server.
However if this happens on the PXE server, you might want to have this changed in the BIOS. This will make the date changed as default. So after a reboot the date is still correct.
We do offer the option to add some time zone setting in the ISO/Software.
You can find this option in pxe-network.cfg if you use the PXE server or network.cfg if you use the USB boot option.
# To configure date/time using NTP, enable the following option:
# You can also set a particular timezone. For a list of valid timezones visit
Please note: network.cfg cannot be used in the PXE server setup.
!! Important !!
WipeDrive Licenses do not expire. So why does this happen?
All licenses do have an expiration date. We add this so at least every xx time we be in touch and are able to update you and tell more about new features. Some customers do not rise any tickets or have issues with the software. This will still give us a moment to be in touch. In case your licenses has been expired you can contact us and we will update the date for you. There are no costs at this, nor extra licenses need to be bought.
If this article was not helpful and more help is needed please contact us via one of below option.
Our official support hours are 8:00 am to 16:30 pm, after those hours emailing us or submitting a ticket would be the best option.
When contacting our support team, please refer to the article you’ve checked and if possible add a picture of the error and add information on the hardware that’s giving the error. Make always sure you’re using the latest version.